Refund & Cancellation Policy
Please read this policy carefully before making a purchase.
1. Digital Product — No Refund Policy
The Digital Product Blueprint is a digital product delivered instantly via a download link sent to your email. Because the product is made available to you immediately upon payment confirmation, all sales are final and non-refundable.
We do not offer refunds, exchanges, or cancellations once a purchase has been completed and the download link has been issued.
2. Before You Buy
We encourage you to read the full product description on our homepage before purchasing. If you have any questions about what's included, please email us at hello@growzendigital.in before completing your purchase and we'll be happy to help.
3. Exceptions
We will consider a refund only in the following exceptional circumstances:
- Duplicate payment: You were charged twice for the same order due to a technical error. Please contact us with your payment details and we will verify and refund the duplicate charge.
- Payment debited but no order created: Your bank account was debited but you did not receive a download link and no order was created on our side. In this case, the payment will typically be auto-reversed by Razorpay within 5–7 business days. If it is not, contact us with your bank transaction ID.
In all other cases, the no-refund policy applies.
4. Download Issues
If you did not receive your download link, if the link has expired, or if you are having trouble accessing the product, this is not a refund situation — we will re-issue your link promptly. Email us at hello@growzendigital.in with your order email address and we will resolve it within 24 hours.
5. Cancellations
Once a payment is initiated and an order is created, it cannot be cancelled. If you have started the checkout process but have not yet completed payment, simply close the payment window — no charge will be made.
6. Chargebacks
We take chargebacks seriously. If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide evidence of delivery to Razorpay and your bank.
7. Contact Us
For refund queries or payment issues, email us at hello@growzendigital.in. We aim to respond within 24 business hours.